It takes about 3-4 weeks to complete your order. After completing the payment transaction, write an email to firstname.lastname@example.org with subject "Custom Mug"
please include the following:
1. Your order confirmation number, your name, preffered communication option for me to reach out for you ( phone, text, email)
Sometime I need some additional information about your order.
2. I CAN DRAW UP TO TWO animals on one mug.
Send me about 5-6 good photos of your pet with preferable all body parts visible (tail is important), name of the breed, any other specifics about it. Include your Instagram page link if it has multiple pet's photos. It is a good help for me to see different angles and details.
3. If you have a specific idea or a request how you would like your pet be presented, feel free to tell me about it. For example, you would like your cat/dog playing piano, or playing tennice, or surfing. Specific details and personal stories help me to create a character.
If you prefer your pet be just a pet portrait and not doing any human activities, tell me little bit about its personality. It helps me to visualize the character as well.
4. (Optional) Preferred size of mug in fluid capacity measure.
small is 10-11 oz
medium 12-14 oz
large 15-17 oz
5. (Optional) Your favorite color pallete or let me know what colors to avoid.
The mug will be made in my style and design. I leave the exterior unglazed for a rustic, stone-like touch and a better feel, but the handle and inside is glazed with a off-white glossy glaze.
After I complete the mug, I will send you detailed photos to approve my work.
it will take 3-5 more days before you have it in your hands.
All sales are final. No refunds or exchanges.
I take care to pack your items well for shipping, so they arrive to you safely. However, if an item is damaged during shipment, please contact me with an attached photograph of broken item within 7 days after receiving the package. Please note, I'm not responsible for lost and stolen packages, but all shipments will have a tracking number supplied.